We hope you love your Banyan Tree purchase, however, we understand if you change your mind when it arrives or if the piece doesn't quite fit as you hoped!
If you are unhappy with the product you have purchased (exclusions apply) you may return the item(s) and are entitled to a full refund, minus shipping, handling charges, and insurance costs, from and to The Banyan Tree, within 14 days.
Please note: a restocking fee of 30% will be applicable on change of mind returns for bulky items. This amount will cover the reasonable costs of ordering stock in for you, as ordered items unfortunately cannot be returned to the manufacturer.
Returned items must be in their original packaging and condition, with all hardware, fixtures and accessories, and must not be used or altered in any way.
Unfortunately, there is no refund, exchange, or cancellation available on custom, made to order and special order items.
All return requests must be raised within 14 days of the date you received your order, please check the exclusions list to see if your item is eligible, and then see the below articles for the returns process for change of mind, or faulty/damaged returns.
Return postage will be at the buyers expense unless stated otherwise.
In the occurrence of a faulty item please report it to us within 48 hours of receiving your order. We will always endeavour to offer a replacement however in the rare occasion that we are unable to supply a replacement, a store credit (in some cases a refund) will be issued.
Sale items (if applicable): Unfortunately sale items cannot be returned, exchanged or refunded.