The Banyan Tree requires a street address for all deliveries, unfortunately we do not deliver to PO boxes. Deliveries are ONLY door to door and not brought into the premise unless stated otherwise.
Please note that rubbish removal, assembly, placement or unpacking of goods are not included in your shipping quote unless stated otherwise.
- Contactless Click & Collect available in our Camberwell Showroom (Victoria) for ALL items, free.
- Free Delivery for specific collections only, such as: Ethnicraft and all rugs.
- Flat Rates: We offer the following flat shipping rates:
- $10 for all homewares and smaller items,
- $50 for all framed prints, canvases, mirrors and larger pieces
PLEASE NOTE THIS IS FOR FULL PRICE ITEMS ONLY.
For sale items, we will contact you directly and provide a quote at competitive prices, however this only applies to metro areas within Australia. We want to ensure your goods arrive safely and with the least chance of damage, so in most cases we will use specialised furniture couriers which may come at a higher price.
If for any reason you cannot be present to accept delivery or if you wish for goods to be left in a safe place unattended, you must clearly make note of this when placing your order. Note: Authority to leave goods unattended will void all transit insurance claims. The Banyan Tree is not liable for theft, damages or loss resulting from your goods being left unattended.
Pick up from our Camberwell Showroom is always an option, and it’s free! Customer pickups on large pieces are done so at the bearer's responsibility and damage claims will not be accepted.
Lead times can vary depending on the item, from as little as 1 week or as long as 16 weeks depending on manufacturing and shipping times. An order confirmation will be sent to your email immediately after you place your order, and you will be further advised within 2-5 business days on an estimated time of arrival for your item(s).
We will strive to deliver your items within the specified timeframe, however please note that lead times are an estimate only and they may change due to circumstances beyond our control.