Shipping policy

 

The Banyan Tree requires a street address for all deliveries, unfortunately we do not deliver to PO boxes. 

Please note that rubbish removal, assembly, placement or unpacking of goods are not included in your shipping quote unless stated otherwise.

  • Free Delivery for specific collections only, such as:  Ethnicraft and all rugs.
  • Flat Rates: We offer the following flat shipping rates:
    • $15 for all homewares and smaller items,
    • $70 for all framed prints, canvases, mirrors and larger pieces

    PLEASE NOTE THIS IS FOR FULL PRICE ITEMS ONLY. 

    For sale items, we will contact you directly and provide a quote at competitive prices, however this only applies to metro areas within Australia. We want to ensure your goods arrive safely and with the least chance of damage, so in most cases we will use specialised furniture couriers which may come at a higher price.

     

    If for any reason you cannot be present to accept delivery or if you wish for goods to be left in a safe place unattended, you must clearly make note of this when placing your order. Note: Authority to leave goods unattended will void all transit insurance claims and The Banyan Tree is not liable for theft, damages or loss resulting from your goods being left unattended.

    Pick up from our Camberwell Showroom is always an option, and it’s free! Customer pickups on large pieces are done so at the bearer's responsibility and damage claims will not be accepted.

    Lead times can vary depending on the item, from as little as 1 week or as long as 16 weeks depending on manufacturing and shipping times. An order confirmation will be sent to your email immediately after you place your order, and you will be further advised within 2-5 business days on an estimated time of arrival for your item(s).

    We will strive to deliver your items within the specified timeframe, however please note that lead times are an estimate only and they may change due to circumstances beyond our control.

    How is my order shipped?

    For smaller items, we ship via Temando and Australia Post. Lead times may vary depending on your location, so please allow between 1-8 business days. We will endeavour to dispatch your item as soon as possible but in the instance that you require your order urgently, please let us know and we will do our best to get it to you as quickly as possible.

    Pieces of furniture are shipped via specialised couriers to ensure a safe transit and arrival of your item(s).

     

    Do you send to a PO Box Address?

    No, unfortunately not. Please provide us with a residential or business address as we do not accept a PO Box number.

    What if my order arrives damaged?

    Most items are dispatched directly from our showroom, where they are reviewed and packaged in perfect condition. In the rare event that an item is dispatched with a manufacturing fault, we will endeavour to send out a replacement as soon as possible, upon receiving proof of damage and approval from management.

    In the event that your order is received damaged in transit we ask that you please notify us on (03)9809 4955 ASAP. As we only ship through a third party courier we do not hold responsibility for the damage however we will always do our best to organise a replacement to be sent out as soon as possible.

    SOLID TIMBER DISCLAIMER: 

    • Product images are for illustration purposes only and may differ from the actual product.
    • You should expect colour, grain and other natural imperfections and variations on natural timber pieces, which is what gives them a unique charm. These will not  be considered damaged pieces.
    • It is not possible to request a certain colour as all pieces come in their own individual colour and finish. No two pieces will ever be the same.
    • With solid timber pieces, we can never guarantee 100% that split/cracks will not occur.

    Can I track my order?

    Once your order has been dispatched, you will receive a notification with a tracking number. You can then track your item online.

     

    Can I pick my order up?

    Yes! You are always welcome to collect your order directly from our showroom in Camberwell.

    International Shipping

    At this stage unfortunately we only ship Australia wide and do not offer international shipping.