Treat spots and spills immediately with warm water and paper towel.
If stain persists – contact professional rug cleaner as soon as possible.
Do not scrub rugs as it may cause permanent pile damage.
Vacuum regularly with low suction power.
Avoid direct sunlight.
Regularly rotate your rug to ensure even wear.
Use professional rug cleaners only.
Shedding of fibres from new rugs is to be expected and will reduce with time.
Available in custom sizing. Please request a quote.
**We highly recommend the use of a dual felt underlay as it will extend the life of your rug and make vacuuming much easier!**
The Banyan Tree requires a street address for all deliveries, unfortunately we do not deliver to PO boxes. Deliveries are ONLY door to door and not brought into the premise unless stated otherwise.
Please note that rubbish removal, assembly, placement or unpacking of goods are not included in your shipping quote unless stated otherwise.
Contactless Click & Collect available in our Camberwell Showroom (Victoria) for ALL items, free.
Free Deliveryfor specific collections only, such as: Ethnicraft and all rugs.
Flat Rates:We offer the following flat shipping rates:
$10 for all homewares and smaller items,
$50 for all framed prints, canvases, mirrors and larger pieces
PLEASE NOTE THIS IS FOR FULL PRICE ITEMS ONLY.
For sale items, we will contact you directly and provide a quote at competitive prices, however this only applies to metro areas within Australia. We want to ensure your goods arrive safely and with the least chance of damage, so in most cases we will use specialised furniture couriers which may come at a higher price.
If for any reason you cannot be present to accept delivery or if you wish for goods to be left in a safe place unattended, you must clearly make note of this when placing your order. Note: Authority to leave goods unattended will void all transit insurance claims. The Banyan Tree is not liable for theft, damages or loss resulting from your goods being left unattended.
Pick upfrom our Camberwell Showroom is always an option, and it’s free! Customer pickups on large pieces are done so at the bearer's responsibility and damage claims will not be accepted.
Lead times can vary depending on the item, from as little as 1 week or as long as 16 weeks depending on manufacturing and shipping times. An order confirmation will be sent to your email immediately after you place your order, and you will be further advised within 2-5 business days on an estimated time of arrival for your item(s).
We will strive to deliver your items within the specified timeframe, however please note that lead times are an estimate only and they may change due to circumstances beyond our control.
Product images are for illustration purposes only and may differ from the actual product.
You should expect colour, grain and other natural imperfections and variations on natural timber pieces, which is what gives them a unique charm. These will not be considered damaged pieces.
It is not possible to request a certain colour as all pieces come in their own individual colour and finish. No two pieces will ever be the same.
With solid timber pieces, we can never guarantee 100% that split/cracks will not occur.
Unfortunately we do not offer cash refunds on items purchased, however we can offer you a store credit.
Any returned item must be in perfect condition with no damage to the item or the packaging. Goods must be in their original packaging particularly for change of mind returns.
Return postage will be at the buyers expense unless stated otherwise.
Please note: a restocking fee of 30%will be applicable on change of mind returns for bulky items. This amount will cover the reasonable costs of ordering stock in for you, as ordered items unfortunately cannot be returned to the manufacturer.
In the occurrence of a faulty item please report it to us within 7 days of your purchase date or receiving your order. We will always endeavour to offer a replacement however in the rare occasion that we are unable to supply a replacement, a store credit (in some cases a refund) will be issued.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Sale items (if applicable):Unfortunately sale items cannot be returned, exchanged or refunded.